UK Contact Center Decision-Makers' Guide 2017

Taking a random sample of the industry, a detailed structured questionnaire was answered by 218 contact center managers and directors. Analysis of the survey resulted in the 15th edition of the largest and most comprehensive study of all aspects of the UK contact center industry.

In this report, ContactBabel identifies seven of the major pain points and issues that affect the contact center industry, along with specific solutions and analysis relevant to each.

Sponsor: Serenova