According to IDC, there will be more people accessing the web using a mobile device than a computer by 2015, and commerce continues to shift to mobile devices.
Consumers today expect their issue resolution and customer support journeys include mobile touchpoints. The contact center needs to go mobile, not only to connect with customers, but also to help grow revenue as customers often make purchase decisions using their smartphones.
Get this white paper now and learn:
- Top 5 Ways to differentiate your Mobile Customer Experience
- How to add contact center capabilities to mobile apps and website
- Capabilities your mobile strategy should include to reduce Customer Effort