Forrester: The Business Technology Value Scorecard

CIOs have long recognized that a language gap exists between IT and its business-side stakeholders, making it difficult for the business value of technology to be clearly communicated and understood. Working with the TBM Council and drawing upon its extensive research in the area of CIO dashboards, Forrester conducted a study to identify a set of metrics to help fill the language gap. The "Business Technology Value Scorecard" paper proposes four categories of KPIs as the basis for a common language of metrics between IT leaders and their business partners.

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